Refund and Returns Policy

Update Date: 01-01-2025

At Cutebacha, your satisfaction is our top priority. We are committed to ensuring you have a great shopping experience. Please review our refund and return policy below:

Eligibility for Returns:
- Returns are accepted only if the product is defective.
- Requests for returns must be made within 7 days from the date the product is delivered.
Refund Policy:
- Refunds are issued only if the product is out of stock and we are unable to provide a replacement.
- Refunds or replacements will not be processed beyond the 7-day window from delivery.
Cancellations:
- Once an order is confirmed, cancellations are not permitted due to the nature of our products. Please double-check your order before completing the purchase.
Shipping Issues:
- If there are issues with the delivery of your order, such as delays or non-delivery, please contact our customer service team. We will investigate the matter and take appropriate action to address the situation.
How to Request a Return, Refund, or Report an Issue:
- Contact us at support@cutebacha.shop or use the Contact Us page on our website to initiate your request.
- Please provide your order details, a description of the issue, and any relevant images (for defective products) to help us assist you efficiently.

Changes to the Policy
We reserve the right to update and modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on the Cutebacha website, you acknowledge and agree to abide by the terms and conditions of this Return and Refund Policy.

Thank you for shopping with Cutebacha, where we strive to deliver the best products and service for your little one!